1. Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a notification once your order has been shipped.
2. Shipping Rates:
- We offer flat-rate shipping for standard shipping.
- Expedited shipping options are available at an additional cost.
3. Free Shipping:
- Enjoy free standard shipping on orders over Rs.499
4. Shipping Methods:
- We primarily use [Carrier Name] for shipping.
- Standard shipping typically takes 3-5 business days for delivery.
- Expedited shipping options (1-2 business days) are available for an additional fee.
5. International Shipping:
- At this time, we do not offer international shipping. We only ship to addresses within the United States.
6. Order Tracking:
- Once your order has been shipped, you will receive a shipment confirmation email with tracking information. You can track your package using the provided tracking number on our website.
7. Shipping Restrictions:
- Certain items may have restrictions on shipping due to regulations or size limitations. These items will have a note in their product description.
8. Lost or Damaged Packages:
- We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
9. Address Accuracy:
- Please ensure that you provide the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
10. Contact Us:
- If you have any questions about our shipping policy, please contact us at tina@tinaheals.com